Chatbot Metrics Dashboard

The Chatbot Metrics dashboard represents various sets of metrics based on various key performance indicators. It provides centralized and easily accessible data to track performance in real-time on various platforms, identify areas that require attention or improvement, and take timely actions.

In this documentation, you will find comprehensive guidelines and instructions to help you navigate through the metric dashboard and the associated widgets.

Let’s get started 🚀

Navigation to Metrics Dashboard

The demonstration below illustrates the steps to navigate to the Chatbot metrics dashboard.

Sign in to CuVo account and click on Metrics. Here, you will observe the data is categorized in various Key Performance Indicator (KPI) metrics for the products.

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Metrics Dashboard Widgets

The demonstration below illustrates the widgets that represent sophisticated data in distinct categories, providing users with a user-friendly interface to explore the diverse data associated with the products.

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The available widgets along with their descriptions are listed below:

1. Products and Versions- Select specific product(s) from the dropdown list for which you want to populate the data in the dashboard.
2. Start Date & End Date- Define a specific date range for which you want to display the data. If no date range is selected, the data for all dates are displayed.
3. Export Chat- To export the chat data in “xlsx or csv” format.
4. Number of sessions- This displays the count of the total number of times the user initiated a chat session for the selected product(s).
5. Total messages- This displays the count of the total number of messages posted by the user to the chatbot.
6. Bot resolved- This displays the count of the total number of times the chatbot responded without redirecting the user to open a ticket.
7. Prompted to raise ticket- This displays the count of the number of times the chatbot suggested raising a ticket to the user.
8. Tickets raised- This displays the count of the number of times the users raised tickets when prompted by the chatbot.
9. Issue resolution metrics- This bar chart displays the count of the number of tickets raised, prompted to raise ticket, and bot resolved on a daily, weekly, or monthly basis. You can also “download” the chart by clicking on Hamburger Icon (≡) at the top right side of the widget.
10. Devices- This pie chart displays the count of the number of messages posted in all platforms.
11. Most referred articles- This lists the most referred articles on various issues in a descending order. This information is useful for dashboard users to understand which documents are being used heavily and also help them in prioritizing which documents should they focus more on.