Feedback

The feedback from the end users is received and stored on the Cuvo platform under the configured product and is accessible in the Feedback section.

1.  Click Feedback & Tickets on the Left Navigation Menu.

By default, the Feedback page is displayed.

The Feedback page can be classified into the following sections:

• Filter and Search section – This section has the Products and versions widget that allows you to select the product and its versions to narrow down data to generate reports based on the feedback received for that specific product(s).  You can also use the Search field to search for specific data or the Filter to narrow down your search.

For more information, refer to the following sections:

• Filtering Feedback & Bugs Section
• Count – This section displays the total count of the user feedback received and the number of feedback if filter criteria are applied.

• Charts – This section displays a horizontal bar chart and a pie chart.

• Ratings – This horizontal bar chart displays the distribution of product feedback based on end-user ratings.  On hovering over the bar in the chart, the associated data of the feedback rating is displayed.

• Reported On Category – This pie chart shows the distribution of feedback based on the category value.  On hovering over the pie chart, the associated data of the category and the value are displayed.

• Feedback List – In this section, you can view a list of all feedback in the system for the selected product.  Each row is a widget that corresponds to feedback provided by a user and displays consolidated details related to the feedback such as Platform, User Remarks, Categories & Standard Feedback, and Attachments.