Performance Dashboard

The CuVo Performance dashboard represents various sets of data based on various widgets. It provides centralized and easily accessible data to track performance in real-time on various platforms, identify areas that require attention or improvement, and take timely actions.

The demonstration below illustrates the steps to navigate to the CuVo performance dashboard and the widgets that represent sophisticated data in distinct categories, providing users with a user-friendly interface to explore the diverse data associated with the product(s) or device(s).

Sign in to CuVo account and click on Performance. Here, you will observe the data is categorized in various parameters for the product(s) or device(s).

The available widgets along with their descriptions are listed below:

1. Products and Versions– Choose specific device(s) from the dropdown menu to filter data and display relevant information.
2. Start Date & End Date– Allows you to select a specific date range to view and analyze feedback, bugs, and feature requests. If no date range is selected, the data for all dates are displayed.
3. Reset– To reset the date range.
4. Performance Score– This widget displays the score that is calculated based on the weighted average including all feedback and bugs. 
5. Areas of good performance– This widget displays the areas that have a performance score equal to or greater than 3.
6. Areas that need attention– This widget displays the areas that have a performance score less than 3.
7. Areas that need attention– This widget displays the areas that have a performance score less than 3.
8. Feedback– This widget displays the total number of feedback received from Unique Users and Anonymous Users.

Click on the View All option at the right corner of the widget to navigate to the Feedback page.  For more information, refer to Feedback & Tickets.

9. Tickets– This widget displays the total number of tickets raised by Unique Users and Anonymous Users.

Click on the View All option at the right corner of the widget to navigate to the Tickets page.  For more information, refer to Feedback & Tickets.

10. Feature Requests– This widget displays the total number of features requested for a product by Unique Users and Anonymous Users.

Click on the View All option at the right corner of the widget to navigate to the Feature Requests page.  For more information, refer to Feedback & Tickets.

11. Tickets Reports Count– This vertical bar graph represents the total number of tickets raised for the selected product, along with corresponding severity levels. You can also download the chart by clicking on Hamburger Icon (≡) at the top right side of the widget. 

Click on the View All option at the right corner of the widget to navigate to the Feedback page. For more information, refer to Feedback & Tickets.

12. Daily Count– This vertical bar graph represents the daily count of feedback, tickets, and feature requests for the last 7 days by default.  When a date range is selected, it displays data for the entire date range. You can also download the chart by clicking on the Hamburger Icon (≡) at the top right side of the widget. 

Click on the “Zoom In/ Zoom Out/ Selection Zoom” option at the top corner of the widget to adjust the zoom level of the chart in the widget. Click on the “Panning” icon to drag the chart horizontally in “Zoom In” mode and “Home” icon to reset the chart in the widget. 

Click on the View All option at the right corner of the widget to navigate to the Feedback page. For more information, refer to Feedback & Tickets.

13. Top 10 Commenters For Feedback– This horizontal bar graph represents the data of the top 10 product users who have submitted the maximum number of feedbacks. You can also download the chart by clicking on the Hamburger Icon (≡) at the top right side of the widget. 

Click on the View All option at the right corner of the widget to navigate to the Feedback page. For more information, refer to Feedback & Tickets.

14. Top 10 Commenters For Tickets– This horizontal bar graph represents the data of the top 10 product users who have reported the maximum number of tickets. You can also download the chart by clicking on the Hamburger Icon (≡) at the top right side of the widget. 

Click on the View All option at the right corner of the widget to navigate to the Feedback page. For more information, refer to Feedback & Tickets.

15. Top 10 Commenters For Feature Request– This horizontal bar graph represents the data of the top 10 product users who have requested a maximum number of feature requests. You can also download the chart by clicking on the Hamburger Icon (≡) at the top right side of the widget. 

Click on the View All option at the right corner of the widget to navigate to the Feedback page. For more information, refer to Feedback & Tickets.

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