Manage Users

The Admin or a Manager in CuVo has the ability to manage other users in the organization. This management ability ranges from “adding”, “viewing”, “editing”, “deleting”, and “changing users roles” to “resetting the passwords” of other users in the organization.

A Member only has access to feedback, bugs, feature requests, and dashboard. They do not have rights to add, view, edit, or delete other users in any organization.

In this documentation, you will find comprehensive instructions and steps to manage the users in the organization.

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Add a User

The demonstration below illustrates the steps to add a new user to your organization.

Sign in to CuVo account and click on Manage Users. Click on the + ADD USER button.

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View a User

The demonstration below illustrates the steps to view the detailed information about all the users (Admin(s), Manager(s), and Member(s)) in the organization including user name, email address, role, and more.

• The Admin has the ability to view information of other admin(s), manager(s), and member(s).
• The Manager has the ability to view the information of other manager(s) and member(s) but cannot view the information of admin(s).
• A Member cannot view the information of other admin(s), manager(s), and member(s).

Sign in to CuVo account and click on Manage Users. Here, you will find the details of the user including User Name, Email Address, Role, etc.

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Edit a User

The demonstration below illustrates the steps to edit the following information about the user including:

• First Name
• Last Name
• Organization Role

• The Admin can edit the details of other admin(s), manager(s), and member(s) but cannot change own email address and organization role.
• A Manager can edit the details of other manager(s) and member(s) but cannot change its own email address and organization role.

Go to Manage Users. Click on the Edit icon and make desired changes. Click on the SAVE button to save your changes.

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Delete a User

The demonstration below illustrates the steps to permanently remove a user from the organization.

• The Admin can delete other admin(s), manager(s), and member(s).
• A Manager can delete other manager(s), and member(s). 

The email address of the user that has been removed from the system is not pulled out from the database. Hence, the same email address (belonging to the removed user) cannot be used again to join CuVo as a member, manager, or admin. 

Go to Manage Users. Click on the Trash icon and type delete to confirm. Click on DELETE button to permanently delete the user.

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Reset Password

The demonstration below illustrates the steps to reset the password of the user in an organization. 

• The Admin can reset the password of other admin(s), manager(s), and member(s).
• A Manager can reset the password of other manager(s) and member(s).

Go to Manage Users. Click on the Reset Password icon and click on RESET button to initiate the request to change the password.

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When the password reset request for any user is initiated, a Reset Password email is sent to the respective user, from where the user can change the password by following the steps defined in the demonstration below.

Navigate to your email inbox and search for the Reset Password email from CuVo. Open the email and it will provide you with a link to change the password and a temporary password. Click on the provided link and you will be navigated to the CuVo Login screen. Enter your “login email address” and “temporary password” in the provided fields and click on the LOGIN button. Enter your new password in the first field and again in the second field and hit LOGIN button. Your password will be updated successfully. 

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