Overview of Cuvo

Introduction

Cuvo is a consumer engagement platform that can layer on just about any smart device and collect live feedback from users in-app while they engage in an experience.

The feedback collected from the users is then correlated by Cuvo with data from other existing tools across the organization, thus enabling you to gain unparalleled insight into consumer behavior and allowing your product team to empathize with feedback to efficiently steer the roadmap.

Cuvo enables you to effectively minimize churn without incurring additional customer support costs while bridging the gap between Product Development and Customer Support.

Key Features

The essential features offered by CuVo are as follows:

• In-Device Support – CuVo offers in-device support, allowing seamless integration into diverse systems that use various technologies.

• Two-way Communication – CuVo allows you to get live feedback from your users while they are in the experience and provide them with real-time responses.

• Multi-language localization –  CuVo provides multiple-language localization so that two-way communication with your users from across the globe is made easy to get a 360-degree perspective on user behavior.

• Generative AI Responses – CuVo AI responses predict the task priority, resolve simple cases in real time, and route complex tasks to the right agent.

• Extensive Dashboard – CuVo offers an extensive dashboard with feedback and issues grouped through the dashboard widgets’ various options for the product teams, stakeholders, and management.

• Integration with Internal Tools – CuVo enables integration with customers’ internal tools such as Jira, Zendesk, etc, and empowers the product team the capability to choose what issues need to be logged into their internal system and what needs to remain in CuVo.  Note that you can also integrate with Okta for SSO (Single Sign On) which allows you to easily register and login into the CuVo system.

• Screenshots and Screen Recordings – CuVo allows the users to capture their user experience screenshots and recordings that are then correlated with data from other existing tools across the organization to gain unparalleled insight into consumer behavior and provide the product team with prioritized feedback to drive the roadmap effectively.

• Zero Code Configuration – CuVo can be set up in minutes by your developer that can later be customized for customer success and product management based on your needs.