Configure Feedback Agent Settings
Users can express their opinions in a structured manner to provide valuable feedback, raise tickets on the portal, or request a feature to enhance their product or service. Additionally, you can customize the configuration of your product and the feedback agent to align with your organization’s standards.
Only the users with Admin or Manager roles can configure the product settings.
In this documentation, you will find comprehensive guidelines and instructions to help you explore the Feedback Agent through various sections.
Let’s get started 🚀
Navigation to Feedback Agent
The demonstration below illustrates the steps to navigate to the Feedback Agent.
Sign in to the CuVo account and click on the “Manage Accounts” option. Select the Account for which you want to configure the feedback settings.
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Configure Feedback Agent
The demonstration below illustrates the steps to configure feedback settings.
Navigate to the Feedback Agent and click on CONFIGURE.
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The configuration setting options includes:
General Settings
The general settings include configuring the overall settings and functionality of the product on the portal. You can also disable the CuVo widget and define the default button’s name and ID. Furthermore, you can add a button or link to the widget.
1. Configure General Settings
The demonstration below illustrates the steps for configuring general settings.
Click on CONFIGURE → General Settings. Customize the settings and click on the SAVE button.
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2. Preview Panel
The demonstration below illustrates the steps to preview the general settings.
Click on CONFIGURE → General settings. Click on the preview icon.
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Feedback Settings
The Feedback Settings section enables you to customize the settings including messages that need to be displayed in the feedback agent.
1. Configure Feedback Settings
The demonstration below illustrates the steps for configuring feedback settings.
Click on CONFIGURE → Feedback Settings. Customize the settings and click on the SAVE button.
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2. Preview Panel
The demonstration below illustrates the steps to preview the feedback settings.
Click on CONFIGURE → Feedback Settings. Click on the preview icon.
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Ticket Settings
The Ticket Settings section allows you to configure essential settings for engaging customers to report bugs in the product. This helps you efficiently track and resolve issues reported by users.
1. Configure Ticket Settings
The demonstration below illustrates the steps for configuring Ticket settings.
Click on CONFIGURE → Ticket Settings. Customize the settings and click on the SAVE button.
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2. Preview Panel
The demonstration below illustrates the steps to preview the Ticket settings.
Click on CONFIGURE → Ticket Settings. Click on the preview icon.
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Feature Request Settings
The Feature Request Settings section enables you to customize the settings that are essential for gathering requests and insights to improve the products/services.
1. Configure Feature Request Settings
The demonstration below illustrates the steps for configuring Feature Request settings.
Click on CONFIGURE → Feature Request Settings. Customize the settings and click on the SAVE button.
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2. Preview Panel
The demonstration below illustrates the steps to preview the Feature Request settings.
Click on CONFIGURE → Feature Request Settings. Click on the preview icon.
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QR Settings
The QR settings allows you to submit additional queries along with screen, audio recording and screenshots.
Note: The QR functionality is available only on TV apps which enables you to attach photos/videos of TV screens with the feedback/tickets query.
Configure QR Settings
The demonstration below illustrates the steps for configuring the QR Settings section, which allows users to submit the feedback form using their phones.
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When the QR code feature is enabled on the feedback agent page, it will be available only on the TV app integrations.
Widget Appearance
The Widget Appearance Settings section enables you to adjust the feedback form and its buttons appearance to match with your product theme.
1. Configure Widget Appearance Settings
The demonstration below illustrates the steps for configuring Widget Appearance.
Click on CONFIGURE → Widget Appearance. Customize the settings and click on the SAVE button.
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2. Preview Panel
The demonstration below illustrates the steps to preview the Widget Appearance.
Click on CONFIGURE → Widget Appearance. Click on the preview icon.
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Integration steps
The demonstration below illustrates the steps for generating the API key to integrate the CuVo Agent into a product that is created and configured.
You can download the SDKs for integration by selecting “TV” platform and “Android” technology.
Click on CONFIGURE → Integration Steps → GENERATE API KEY.
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Syncing the settings
You can sync the feedback agent settings of a version of an account with another version of the same account using the Sync with version dropdown. This action will copy all the settings of the selected version into the settings of the version you are viewing. You can review the copied settings and click Save to save the copied settings.