Inquiry Management Overview

Inquiries coming into Cuvo are managed using the Feedback and Tickets section. This is the most crucial part of your Cuvo account. Inquiries are categoried into 3 types in Cuvo:

• Feedback
• Tickets
• Feature Requests

Inquiries are fed into Cuvo from customers via the feedback agent, chatbot and email arriving on the support mailbox.

Inquiry Management enables you to focus on resolving the issues and prioritise features based on customer feedback, thus improving your app and reducing churn.

Inquiry Lifecycle

• New
• In progress
• Closed