Tickets

The tickets reported by the end users are received and stored on the Cuvo platform under the related product that is configured and accessible in the Tickets section.

1.  Click Feedback & Tickets on the Left Navigation Menu.

The Feedback page is displayed.

2.  Click Tickets.

The Tickets page is displayed.

The Tickets page can be classified into the following sections.

• Filter and Search section – This section has the Accounts and versions widget that allows you to select the accounts and its versions to narrow down data to generate reports based on the tickets raised for that specific account(s).  You can also use the Search field to search for specific data or the Filter to narrow down your search.

For more information, refer to the following sections:

• Filtering Feedback & Bugs Section
• Count – This widget displays the total count of tickets reported by the users of the app and the total number of tickets that match filter criteria if applied.

• Charts – This section displays a vertical bar chart showing the distribution of tickets over severities and a pie chart showing the distribution of tickets over categories.  

• Severity – This vertical bar chart represents the data categorization based on the severity level of the tickets reported on the product.  On hovering over the bar, the data associated with the ticket severity level is displayed.

• Reported On Category – This pie chart shows the distribution of tickets based on the category value.  On hovering over the pie chart, the associated data of the ticket category and the value are displayed.

• Tickets List – In this section, you can view a list of all tickets reported in the system.  Each row is a widget that corresponds to a bug reported by the user and displays consolidated details related to the ticket such as Platform, User Remarks, Categories & Standard Feedback, and Attachments.